Wednesday, February 25, 2009

idiot blogger vs rude customer service

Fighting Irish??
I suggest these Irish guys go have a few good pints.

ryanair airlines

photo by Jon Gos

Brief summary of story - Irish blogger discovers a flaw on the Irish Ryanair site showing a flight for 0.00 cost and posts it on his blog. At first it looks like you might be able to book a free flight. Some Ryanair staff comment on his blog that he is an idiot and a liar.

I went to the blog post and found over 200 comments and I suspect it's still growing.

So even CNN gets involved and contacts Ryanair.

Now it really turns into a text book example of bad PR and customer relations. The company spokesman is quoted to say:

“It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm it won’t be happening again,” Ryanair spokesman Stephen McNamara said.

“Lunatic bloggers can have the blogosphere all to themselves as our people are far too busy driving down the cost of air travel.”

I guess I need to piss off an airline to get more comments on my blog.

Here's my shot at it -- That color scheme on your plane would make me puke.
hmm, I need to work on this.

story at Irish Times
at Wired

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Gorilla Bananas said...

How about saying that a female passenger had her bum pinched by a flight attendant?

lisleman said...

@ gorilla bananas - thanks for the idea. Maybe I should start a contest.
Getting yelled at by them is another one.

good ape blog you have there. You readers tend to comment more than I have seen here.

Debbie said...

And do they know the economy is tanking and may take them with it? That is just great PR for the airline.

lisleman said...

why is it so many can easily see how stupid some of the top execs act?

Banks, airlines, car industry, etc., are plagued with the a-few-clowns-short-of-a-circus types.

maybe this makes the good companies stand out even more.

Lilly's Life said...

Mmmm, me thinks that they might need someone new to handle their publicity. Fancy using the term idiot bloggers. Who people like us? And I agree with your views on the colour scheme but I think you need to try something else to get their attention.

lisleman said...

maybe I'm not a rude idiot blogger so I can't come up with a better insult

lisleman said...

maybe I'm not a rude idiot blogger so I can't come up with a better insult

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